Privacy Policy

1. Introduction

Pop Hasta Labs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or services through our AI assistant platform, Other Me.

We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR), UK Data Protection Act, California Consumer Privacy Act (CCPA), and other global privacy regulations.

2. What Information We Collect

We collect the following types of data when you interact with our services:

a. Personal Information

• Name, email address, and phone number
• Payment information (processed via Stripe)
• Profile image and assistant settings

b. AI Interaction Data

• Conversation history and assistant responses (stored securely)
• Assistant preferences, personality settings, memory data

c. Technical Information

• IP address, browser type, device type
• OS version, usage logs, time stamps

d. Cookies & Tracking Data

• Session identifiers
• Behavioral analytics
• Cookie preference settings

3. How We Use Your Information

We use your data to:

• Deliver and enhance your assistant experience
• Personalize your assistants and memory
• Process payments and enable integrations
• Communicate updates or promotions (opt-in only)
• Maintain safety, security, and compliance

4. Legal Basis for Processing (GDPR)

We process data on the basis of:

• Contractual necessity (to provide our services)
• Legitimate interests (product improvement and fraud prevention)
• Consent (for cookies, marketing, children's accounts)
• Legal obligation (compliance with laws)

5. Children's Data and Parental Controls

Children under 16 may only use Other Me via a parent-managed sub-account.

• The parent/guardian is considered the data controller for the sub-account.

Parental features include:

• Assistant access controls
• Time usage limits
• Conversation filters
• Visibility and deletion of chat history

By creating a sub-account, the parent/guardian consents to data collection for that child and assumes responsibility for monitoring.

6. Data Sharing and Third Parties

We share limited data with trusted vendors to deliver services:

Third Party	Purpose
OpenAI/Anthropic	Process assistant responses
Stripe	Payment processing
Google APIs	Gmail, Docs, Sheets integration
Analytics tools	Platform diagnostics & UX insights

All vendors must comply with data protection standards and never use your data for unrelated purposes.

7. International Data Transfers

If we transfer your data outside of your region (e.g., EU to US), we rely on:

• Standard Contractual Clauses (SCCs)
• Vendor GDPR compliance
• Additional safeguards

8. Data Retention

We retain your data:

• As long as your account is active
• For support, legal, or audit purposes
• You may delete your account at any time, triggering secure data deletion unless legally restricted

9. Your Rights

Depending on your jurisdiction, you have the right to:

• Access your personal data
• Correct or update your data
• Request deletion ("right to be forgotten")
• Withdraw consent
• Object to automated decision-making
• Port your data to another provider

To exercise your rights, contact us at: support@pophastalabs.com

10. Cookie Policy

This website uses cookies to improve your experience and understand how you use our platform.

a. What Are Cookies?

Cookies are small text files placed on your device to store data that can be retrieved later. Some are essential; others are optional.

b. Types of Cookies We Use:

Type	Purpose
Essential Cookies	Required for login, authentication, session handling
Functional Cookies	Save preferences like assistant settings, theme
Analytics Cookies	Help us understand traffic patterns and feature use (e.g., Google Analytics)
Marketing Cookies	Only used if you opt-in (e.g., email capture tracking)

c. Your Control

You can:

• Accept or reject cookies via our cookie banner
• Withdraw consent at any time
• Change browser settings to block all or certain cookies

Note: Disabling certain cookies may limit functionality.

d. Third-Party Cookies

Some tools (e.g., Google, Stripe) may also set cookies. We do not control their use. Please refer to their individual policies.

11. Data Security

We protect your data using:

• End-to-end encryption
• Secure storage systems
• Role-based access controls
• Activity monitoring

If a data breach occurs, we will inform affected users and regulators as legally required.

12. Contact Us

Pop Hasta Labs
Email: support@pophastalabs.com
Registered in: The United Kingdom
Companies House Number: 16742039

13. Changes to This Policy

We may update this Privacy Policy periodically. You will be notified via in-app messages or email if changes are significant.